Cookie Policy

Description:

This cookie is native to PHP applications. The cookie is used to store and identify a users’ unique session ID for the purpose of managing user session on the website. This helps preserve the users session state across page requests.

DURATION

30 minutes

TYPE

Necessary

Description:

This cookie is installed by Google Analytics to anonymously distinguish visitors. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site’s analytics report. Specifically:
– The average time duration of your visits
– The kind of device you use to visit our website (computer, tablet PC, mobile phone, etc.)
– The origin of your visit (country, city, via a search on a search engine, via a link from another website etc.)
– The browser you use
– The pages you consult
– Your navigation on our website and your habits of viewing our website over time
– The proportion of new visitors versus returning visitors

DURATION

30 minutes

TYPE

Necessary

Description:

We use Firebase to assess the performance of our website in order to optimize your experience. Each time you connect to our website, the Firebase cookies measure two types of data:
– Responsiveness: how well the web page is displayed on mobile phones, computers and tablets
– Duration: how long it takes for the content to be displayed, how fast the page appears etc.

DURATION

Persistent

TYPE

Necessary

Description:

This cookie is managed by AWS and is used for load balancing. It registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize the user experience.

DURATION

1 week

TYPE

Necessary

Description:

This cookie is for the chat feature on our website and product. It helps to remember you between your visits and allows you to resume previous conversations.

DURATION

9 months

TYPE

Necessary

Description:

Stores which support notifications you have been shown.

DURATION

Persistent

TYPE

Necessary

Description:

Identifier for unique browser session. This cookie is refreshed on each successful logged-in ping, extending it to 1 week from that moment. This allows the user to access their conversations during that session until ‘Intercom(’shutdown’)’ is called.

DURATION

1 week

TYPE

Necessary

Further Information

Please see our privacy policy for further information and Important notes concerning data processing.

The website visitor can also prevent Google from collecting information (including their IP address) via cookies and processing this information by downloading this browser plugin and installing it from here